Thanks for shopping at Jaya Indah Grocer.

Cancellation Policy

For any cancellation after order, please contact Jaya Indah Grocer at +6010-266-1592 or +6016 338 1592 or +605-6216344 and we will try our best to help and to assist you.

Refund Policy

We have a 24 hours return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, you can contact us at +6010-266-1592 or +6016 338 1592 or +605-6216344. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received, inspected and accepted your return. Then, you’ll be automatically refunded on your original payment method.